Returns, refunds and cancellation

Our promise. If your order arrives damaged, is the wrong saree, or is not as described, we make it right.

When you can return or ask for a refund or replacement

1. The saree arrived damaged (torn, stained, broken packaging with damage inside).
2. We sent the wrong saree (a different design, colour or fabric from your order).
3. The saree is not as described in the listing (for example, a different fabric).

How to make a claim

1. Record an unboxing video, from opening the sealed package to showing the saree. Keep the original packing.
2. Email support@veeraweaves.in within 3 days of delivery with your order number, the video or photos, and what is wrong.
3. We reply within 2 working days. If we approve your claim, we arrange pickup at our cost, then send a replacement (if stock allows) or refund you.

Refunds. We refund to the original payment method within 7 working days after we approve the claim. Your bank or UPI app may need a few extra days to show it.

What is not covered

• Change of mind, or a preference that does not affect the saree.
• Small colour differences caused by your screen or lighting.
• Natural irregularities in handwoven fabric, such as small slubs or slight weave variations. These are part of the cloth, not defects.
• Sarees that are used, washed, altered, or returned without original tags and packing.
• Claims made more than 3 days after delivery.

Cancellation. You can cancel before we dispatch your order for a full refund. There is no cancellation fee. Once your order has shipped, you cannot cancel it, but the returns policy above still applies on delivery.

Stock. Many of our sarees are single pieces. If a saree turns out to be unavailable after you pay, we cancel the order and refund you in full within 7 working days.